Thank you for choosing to welcome a new member into your family. We understand that bringing home a new pet is a major lifetime commitment. Because we care deeply about the lifelong well-being of our puppies, kittens, and parrots, and want to ensure complete transparency with our families, we offer a 45-day health guarantee and return window. Our policy is designed to protect your investment, give you peace of mind, and—most importantly—ensure our animals are placed in safe, loving environments.
1. The 45-Day Health Guarantee
Every puppy, kitten, and parrot we sell undergoes a rigorous veterinary examination, receives age-appropriate vaccinations, and comes with a certified health record before leaving our care.
Veterinary Exam Requirement:
To activate your 45-day warranty, you must have your new pet examined by a licensed veterinarian within 3 business days of adoption/purchase.
Covered Conditions:
If, within 45 days of the purchase date, a licensed veterinarian diagnoses the pet with a life-threatening congenital defect, hereditary condition, or a severe illness that was contracted prior to adoption, you are eligible for a remedy.
2. Resolution Options
If a qualifying health condition is diagnosed within the 45-day window, you can choose one of the following options:
Medical Reimbursement:
Keep your pet and receive reimbursement for veterinary treatments directly related to the diagnosed condition, up to the full original purchase price of the pet.
Return for a Full Refund:
Return the pet along with all medical records to receive a 100% refund of the purchase price.
Replacement: Return the pet and choose a replacement puppy, kitten, or parrot of equal value (subject to availability).
3. Non-Medical / Compatibility Returns We understand that sometimes, despite best intentions, a pet may not be a good fit for your home, lifestyle, or existing animals.
0 to 25 Days:
Returns for lifestyle or compatibility reasons will receive a 100% refund or store credit.
25 to 45 Days:
Returns for lifestyle reasons will receive a 50% refund, as significant resources are required to re-quarantine, behaviorally assess, and rehome the pet.
Note: All parrots must undergo an avian vet check upon return to ensure flock safety before they can be reintegrated.
4. What is Not Covered
This policy does not cover costs or refunds associated with: Injury, illness, or behavioral issues resulting from neglect, improper diet, accidents, or poor training after the pet leaves our care. Costs for routine veterinary care (e.g., standard vaccines, flea/tick prevention, spaying/neutering).Minor, treatable conditions common to young animals, such as mild worms, giardia, or temporary stress-induced digestive upset.
5. How to Initiate a Return or Claim Contact Us Immediately:
Email our support team or call us directly as soon as a health or compatibility issue arises.
Provide Documentation:
For health-related claims, you must provide the official, signed diagnostic report and clinical notes from your licensed veterinarian.
Safe Transport:
If returning the animal, it must be transported safely in an appropriate carrier (or cage for parrots) along with all paperwork, registration logs, and medical history.